SixAiy - Network Outages – Incident details

Our data center has remained operational and has had power, although it has been intermittent. Our backup diesel generators have been running as needed. The high-efficiency UPS systems are also functioning as expected to provide stability during any power fluctuations. However, the external infrastructure surrounding the data center has been significantly impacted by the hurricane. This includes widespread power outages and severe damage to carrier networks, which has affected connectivity. Despite our multiple entry points, the external carriers’ infrastructure has not been fully restored. We are working closely with our partners to resolve this as quickly as possible, but their repair efforts are being delayed due to the extensive damage in the area. We are monitoring the situation closely and will continue to provide updates periodically. We greatly appreciate your patience and understanding during this challenging time.

We regret to inform you that due to a severe storm impacting the region, our data center has experienced a loss of connectivity. Our team is working closely with our partners and our carrier providers to restore services as quickly as possible. We understand the inconvenience this may cause, and we deeply appreciate your patience and understanding during this time. Please be assured that we are doing everything in our power to minimize the disruption, and we will continue to provide updates as the situation develops.