SixAiy - Music Core – Incident details

All systems operational

Music Core

Resolved
Degraded performance
Started 9 months agoLasted 13 days

Affected

GensokyoBot

Degraded performance from 10:14 PM to 10:11 PM, Partial outage from 10:11 PM to 11:55 AM, Operational from 11:55 AM to 12:16 PM, Partial outage from 12:16 PM to 6:02 PM

Discord Bot

Degraded performance from 10:14 PM to 10:11 PM, Partial outage from 10:11 PM to 11:55 AM, Operational from 11:55 AM to 12:16 PM, Partial outage from 12:16 PM to 6:02 PM

Updates
  • Resolved
    UTC
    Resolved

    After much deliberation, we have scrapped the current release and left it in recovery mode. We are working on a new version that will have the repairs done to the music aspect of the bot. There is no eta for the new version release. We apologise for any issues you have been having with our bot. We are working hard to get this resolved.

  • Investigating
    UTC
    Investigating

    We had it working fine, but when we moved to the bot, it ended up breaking again. We will look into this more.

  • Postmortem
    UTC
    Postmortem

    We will still monitor the music core, but everything seems to be fixed now

  • Resolved
    UTC
    Resolved

    We have managed to fix the music core of the bot, rewriting the whole handling on how to get the bot to stream the music was a bit of a mess around but it works fine now, I will be booting up a temp GensokyoBot on my other server Yuki, it will handle the bot for now until we have Zeno fixed.

  • Update
    UTC
    Update
    We are continuing to work on a fix for this incident.
  • Identified
    UTC
    Identified

    The music core of the bot is unable to currently play music. We have identified the issue to be either ffmpeg or Eris.js itself. We are still looking into this issue, and when we have more details, we will provide more information and try to repair it. We are working on a minor patch to resolve this issue, but there are no guarantees